ck10 Privacy Policy

Introduction and General Information

ck10 ("we", "us", "platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect, how we use it, who we share it with, and how we keep it secure when you visit our website ck10.cam, create an account, play games, or use any of our services.

By using our services, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. Our services are intended for users aged 21 and above only.

We may update this policy at any time. Any changes will be published on this page and, for significant changes, we will endeavour to notify you directly.

What Information We Collect

We collect the following types of information for the purpose of registration and service delivery at ck10:

2.1 Information You Provide Directly

• Full name, date of birth, and identity verification details related to your national ID
• Email address and contact information
• Your preferred payment method (bKash, Nagad, Rocket, Upay) and transaction details
• Account username and password (stored in encrypted form)
• Information provided when contacting customer support

2.2 Information Collected Automatically

• IP address, device type, and operating system
• Browser type, language settings, and session data
• Logs of your activity on the site — pages visited, time spent, and click patterns
• Information obtained through cookies and similar tracking technologies
• Transaction history, win/loss records, and gaming behaviour patterns

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Information received from fraud prevention and identity verification services
• Self-exclusion information from responsible gambling databases

Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account management: To handle registration, login, password recovery, and account security.
• Identity verification: To confirm your age (minimum 21 years) and identity, as required by law.
• Processing financial transactions: To complete deposits and withdrawals and to maintain transaction records.
• Customer support: To resolve your questions and complaints and to keep 24/7 live chat support active.
• Security and fraud prevention: To detect suspicious activity, prevent money laundering, and protect the integrity of the platform.
• Responsible gambling: To identify signs of problem gambling behaviour and to provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations and to respond to lawful requests from government authorities.
• Service improvement: To analyse platform performance and improve the user experience.
• Communications: To keep you informed about important account updates, transaction confirmations, and policy changes.

Sharing and Disclosure of Information

ck10 does not sell your personal information. However, information may be shared in the specific circumstances below:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. These include payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and cloud hosting services. These partners are given only the limited access to information necessary to perform their functions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose relevant information where required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, we will endeavour to notify you in advance where legally permitted.

4.3 Protection of Interests

Information may be shared where necessary to prevent or investigate fraud, cybercrime, or other harmful activity, or to protect the users of our platform.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, your information may be transferred to new ownership. We will notify you in advance in such cases.

Cookies and Tracking Technologies

ck10 uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the site — they store login sessions, security tokens, and language preferences.
• Functional cookies: Remember your preferences and settings to improve your experience on return visits.
• Analytical cookies: Analyse site usage patterns to help improve our services.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent certain core features of the site from working properly, including login and payment processes.

Data Security Measures

ck10 applies industry-standard security measures to protect your information:

• SSL encryption: All data transmissions are protected by 256-bit SSL/TLS encryption, making it impossible to intercept information between your browser and our servers.
• Password hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access controls: Only authorised personnel can access limited information based on their required role.
• Security audits: Regular security audits and vulnerability assessments are conducted.
• Data backups: Regular encrypted backups ensure data can be recovered in the event of an incident.
• Two-factor authentication: Two-step verification is available for additional account security.

While we apply the highest security measures, it is not possible to guarantee complete security over the internet. You are therefore encouraged to stay vigilant — use a strong password and never share your login details with anyone.

Data Retention Period

We retain your information for as long as it is needed for the relevant purpose or as required to meet legal obligations:

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Financial and transaction records are retained for a minimum of five years after account closure, as required by law.
• Identity verification data: Retained for the applicable period required to meet regulatory requirements.
• Customer support communications: Retained for a limited period to confirm issue resolution and maintain quality standards.
• Analytical data: Anonymised data used for service improvement may be retained for an extended period.

Your Rights

As a ck10 user, you have the following rights regarding your own information:

• Right of access: The right to request a copy of the information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information stored in your account.
• Right to erasure: The right to request deletion of your personal information in certain circumstances, subject to legal retention obligations.
• Right to restrict processing: The right to request that processing of your information be restricted for specific purposes.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information on the basis of legitimate interest.
• Right to withdraw consent: The right to withdraw consent from any consent-based processing at any time.

To exercise any of these rights, please contact us directly. We are committed to responding to your request within 30 days.

Protection of Minors

ck10's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. All users are required to confirm their age at registration and age is verified through the identity verification process.

If we become aware that a minor is using our services, we will immediately close their account, delete the information collected, and endeavour to notify a parent or guardian. If you are aware of any such situation, please contact us.

International Data Transfers

ck10 operates using international infrastructure. As a result, your personal information may be stored and processed on servers in countries outside Bangladesh, where data protection laws may differ.

For any international transfer, we ensure that appropriate safeguards are in place, such as standard contractual clauses, encryption, and other technical and organisational protections.

Responsible Gambling and Special Use of Data

ck10 is firmly committed to responsible gambling. To this end, we may analyse your gaming data to identify possible signs of problem gambling. This data is used to:

• Identify unusual gambling behaviour and intervene in a timely manner
• Implement self-exclusion or limit-setting requests
• Provide support and information where needed
• Responsible Gaming policy compliance

This information is used solely for protective purposes and is never used against you.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological improvements. All changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will send a notification to your registered email or display a clear notice on the site. Continued use of our services after a policy change will be considered acceptance of the revised policy. We recommend that you review this page regularly.

Contact and Complaints

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

Before contacting us, please check the FAQ page — you may find the answer to your question there. We also encourage you to read our Terms and Conditions and Responsible Gaming policy.